Founder & Co-Design Director
Leanne helps teams focus on the customer first, and design better products and services. She is known for her ability to zoom out from a problem and see the world with empathy. This allows her to think more strategically about solutions.
Leanne listens with incredible sensitivity and unravels complex business issues with our clients. She helps organisations really see the customer’s point of view and think creatively on how to meet their needs.
With a decade in design, she has transformed public services and improved customer experiences in the UK, USA, Australia, and New Zealand. Her favourite projects include working with Tesco, New Zealand Police, and Trade Me.
Leanne studied Interaction Design and Design Ethnography, at Duncan of Jordanstone College of Art and Design, Dundee University, home in bonny Scotland.
Leanne is good at service design, digital interaction design, co-design facilitation, prototyping, design research, ethnography, service design strategy, and leadership.